http://www.pyramide.ch/ Guiding Principles

Bellerivestrasse 34
CH-8034 Zürich
Phone +41 (0)44 388 15 15
Fax +41 (0)44 381 26 26
info@pyramide.ch

GUIDING PRINCIPLES


The Pyramid Clinic is committed to clear standards for all interpersonal interactions and business practices.

Sensitivity
Our relationships with our patients demand the highest personal qualities. This is why sensitivity is the top priority at the Pyramid Clinic at the Lake and in Schwerzenbach. We respond sympathetically and individually to the wishes, needs and fears of all our patients.

Trustworthiness
Sensitivity must be genuine. In addition, a prerequisite for any medical treatment is a high level of trust. In all our actions at the Pyramid Clinic at the Lake and in Schwerzenbach we strive for absolute trustworthiness. We avoid unnecessary services and engage in an active and open dialogue with our patients.

Unique atmosphere
The Pyramid Clinic is a pioneering company that is unique in its origins, philosophy and business approach. Our uncompromising independence, clear commitment to medical entrepreneurship and our dual focus on the highest professional and social competence ensure we stand out as something special within the Swiss health market. By becoming the first clinic in Switzerland exclusively for private patients, and specialising in semi-private patients at the Schwerzenbach Clinic, we are ensuring that our uniqueness will be sustained in the long term.

Profitability

The Pyramid Clinic is an autonomous business run on modern business management principles. It is commercially independent and accountable only to its clients and shareholders. We consciously reject the idea of an exaggerated shareholder value. We have a clear focus on selected surgical fields. Efficient structures and streamlined processes mean that our productivity leads in the field. Administration and bureaucracy are kept to an intelligent minimum.

Quality
Our motto is "excellence for you". The pinnacle or peak of our pyramid form reflects our inner motivation to provide first-class service. We interpret quality as a balance between service excellence, economy, efficiency and effectiveness. As a member of the Swiss Leading Hospitals, we are committed to meeting strict and demanding quality standards. Through systematic management of our quality measures, based on the fundamental principles of Total Quality Management (TQM), we create, practise and promote the highest quality awareness at all levels.


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Guiding Principles




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